Frequently Asked Questions
How can I contact customer support?
You can reach us anytime via email at info@beauteqix.com or through our website’s contact form. We are here to help you with any questions.
How long does it take to get a reply?
We aim to respond to all inquiries within 24 hours. During busy periods or holidays, it may take up to 48 hours for us to get back to you.
Can I change or cancel my order?
If your order hasn’t shipped yet, we can update or cancel it for you. Please contact us immediately with your order number.
Is my personal information secure?
Yes, your security is our priority. Our website uses advanced encryption technology to ensure your payment details and personal data are always protected.
Where should I store my cream?
Keep your cream in a cool, dry place away from direct sunlight. This helps maintain the quality and effectiveness of the ingredients.
What should I do if I enter the wrong shipping address?
Please contact our support team immediately at support@beauteqix.com. If your order hasn’t been processed for shipping yet, we can update the address for you quickly.
Do you offer gift cards?
You can reach us anytime via email at info@beauteqix.com or through our website’s contact form. We are here to help you with any questions.
Is the packaging recyclable?
Yes, we care about the planet. Our jars and boxes are made from materials that can be recycled, so you can stay beautiful while being eco-friendly.
What if I have an allergic reaction?
While our ingredients are gentle, we recommend doing a small patch test on your wrist first.
Can I get a recommendation for my skin type?
Yes! If you aren’t sure how our cream fits into your current routine, just send us a quick message about your skin goals.